Once again, an excellent service from Simon once again. New computer Windows 8.1. Simon took my old laptop(Windows 7) home one day with the new one. Came back the next day with the new one looking exactly like my old one with Windows 7 desktop!! Explained everything properly, so that when he’d gone, I was able to get one with loving my new computer. Like welcoming in an friend, but, he remains professional at all times. He is the only I trust with my computer, as I have for the last seven/eight years!!